Water Ring: Ocean Journey · Support

How can we help?

If you have a question or a problem with Water Ring: Ocean Journey, email support@shuffle.pictures.

Help us understand the problem

Tell us what happened, the steps leading up to it, your device, operating system version and app or browser version. If useful, attach a screenshot with private information removed. Do not send passwords, verification codes or other secrets.

Frequently asked questions

How do I play?

Press and hold the two pump buttons to guide the rings onto the pegs. On a keyboard, use A / D or ← / →. You can change worlds and jet modes in the game.

Why did my score reset?

Scores last only for the current play session and start over when you reload or reopen the game. Changing worlds or jet modes during the same session does not erase recorded scores.

What if I cannot see the game or hear the music?

Try reopening the game and check that your device or browser supports WebGL. Music is off by default; use the speaker button to turn it on. If the problem continues, contact support with your device details and what you have tried.

How do I delete an account?

The current version does not offer account creation. If you have a question about information associated with a support request, please email us.